10-31-2022 08:40 PM
I have a few iOS devices which print just fine, but from my Windows 10 laptop I get error message about adding paper to rear tray, when I want to use the cassette, which has plenty of paper. Even though I set the properties to use my setting (including the cassette as paper source) as the default, before pressing Print, that doesn't stay. After the error message about the rear tray, I look at the properties again, the source is changed to rear tray.
I went to print preferences, Page Setup tab, Print Options dialog box, and checked "Disable the paper source setting of the application software"...problem NOT solved.
What I want to do is always by default to use the cassette, and print on plain paper. I want to use the rear tray only for printing photos, or media other than plain paper. I keep my printer in a desk where I don't have enough room to extend the rear tray.
The problem started when I tried to print an e-mail from Outlook 2013, which I still can't do.
Any help would be appreciated. TIA
11-03-2022 02:58 PM
Just to confirm, when you installed the printer on your laptop did you select add printer or did you download/install the driver from the Canon website?
We look forward to your reply.
11-12-2022 08:27 PM
I probably downloaded and installed from the web site, but not sure. I did NOT use the install CD.
I am now able to print from Firefox correctly.
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