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G3260 Wireless Print YES but Scanning NO Failed to open connection to device -21345

LET27TID
Apprentice

G3260 Wireless Print YES but Scanning NO Failed to open connection to device -21345

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi LET27TID,

To resolve this issue, please disable IPv6 on your PIXMA G3260.  To do this, please follow the steps provided in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART180543

Once disabled, please reboot your computer and then attempt to scan.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi LET27TID,

To resolve this issue, please disable IPv6 on your PIXMA G3260.  To do this, please follow the steps provided in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART180543

Once disabled, please reboot your computer and then attempt to scan.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

LET27TID
Apprentice

Thank you. The tech support on this site was great and Ilove the printer.

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