Hello!
I'm sorry you're having a hard time with your printer. Our techs tell me that if you go through the setup process as if your printer were new, it usually resolves these kinds of problems. Head to https://canon.us/G1220setup and follow the prompts. It will automatically uninstall any drivers and software related to this printer, and re-install and pair your printer to your network/computer.
After you've done this, let us know if you're still having problems. If you'd like one-on-one support, please log into your My Canon Account at https://canon.us/account to discover your personalized support options.
