Failed to open a connection to the device (-21345) - Unable to use Canon E510 Scanner to my MacBook

[jyu87]

I am using my MacBook Air (2024) in macOS Sequoia 15.5 to connect my current Canon E510 scanner.

All I got is the error pop-up window that says "Failed to open a connection to the device (-21345)". I tried looking up answers in this community post, but most of the posts are older, especially from 2020.

I hope someone here can assist with this issue at this time.

Thank you.

[Stephen]

Welcome to the Canon Community, and thank you for your post!

This forum is hosted and moderated by Canon USA, and we can only provide support for products that were made for and sold in the United States.

Your product is not sold or supported by Canon USA.

If you live outside the U.S., please click here to find support in your country or region.

You’re always welcome to talk about Canon products from anywhere in the world, but please know that Canon USA cannot offer direct support for international models.