Every time I reboot my computer I have to reinstall the Canon drivers - MG5720

[SammyQ222]

Windows 10. Title says it all.

The printer works, but the scanner does not, after rebooting.

This is related to this post: http://community.usa.canon.com/t5/Printer-Multifunction-Support/My-MG5720-will-not-scan-It-prints-fi...

[Ramona]

Hi SammyQ222,

If you temporarily disable any antivirus or firewall programs installed on your computer and then attempt to scan, are you able to scan successfully?

Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.