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Error message.

ksmdigital
Apprentice

I keep getting an error message.

An internal error has occured Code2,202,22 and the scan driver closes.

The scanner then stops detecting multiple items or even cropping multiple items.

The scanner cover is closed and there is plenty of space between pictures on the platen.

It wont evern crop one photo at a time.  I've ever reinstalled the driver.

3 REPLIES 3

Tiffany
Moderator
Moderator

Hi Ksmdigital!

So that the Community can help you better, we will need to know exactly what equipment and operating system you're using.   Any other details you'd like to give will only help the Community better understand your issue.

Thanks!

That would help!

 

I have a Canon MP560 and I'm running windows 8.

Hello ksmdigital.

 

To try and resolve the error, please restart your computer.  Then open the MP Navigator and try scanning again.

 

If the error persists, feel free to call us at 1-800-OKCANON for additional assistance.

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