03-21-2021 03:27 PM
Please help..... I was printing in blacck and white and it was fine. All of a sudden it started printing in pink and blue. I did a nozzle check and it was a little bit scratchy, so I did a nozzle cleaning. It didn't work. The colored ink is low, but the black ink is half full. Any idea why this is happening?
03-23-2021 10:31 AM
Hi, z1902075!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
03-23-2021 02:18 PM
The Printer I am using is the Pixma TS5320.
04-19-2021 01:24 PM
Hi z1902075,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.