Error code, paper jam on new pixma ts8020

[DWKLUG]

I broght home a new ts 8020. When I set it up, right out of the box I got a paper jam message. I haven't set it up much let printed with it. Every "help" I found was clearing a jam with paper in it. Any know what is going on?

[ArthurJ]

Hi DWKLUG,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.