Big help needed. Using IX6820, bought it used, arrived looking brand new other than it was missing its print head. Bought a new print head and ink cartridges, installed the new drivers as of 6/15 to a windows 11 laptop. Wired directly to the laptop via USB with wifi disabled. Here's what's going on:
- Power it on, device recognized, PC says its Idle.
- Assign settings to print, print (1 sheet print).
- Printer starts making normal noises like its going to print.
- Spits out a whole sheet of paper, does not attempt to print, I put a new sheet it, continues to send it right out.
- Sometimes it will begin to print the first glimpse of the image but it will stop and repeat the ejecting of paper.
- Watching the printer status in the print queue it looks like the connection is cycling from connected to disconnected very rapidly which I think is the issue.
- I've uninstalled the driver, performed the capacitor drain (unplugging and holding the power button) but the same issue persists.
- Sometimes after it spits out the empty page it will tell me the print is complete, most times it just stays in the print queue and will continuously spit out empty pages without attempting to print.
I have had successful prints when printing via the canon print app plugged directly into an ipad. I just cannot assign the right print settings from that app and need the more in-depth print settings that come with a laptop/desktop interface.
Help appreciated in advance 😄
