cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EASY FIX if your printer won't turn on

sheri99
Enthusiast

SOLUTION: After a 1:57 hold time with Canon customer service.... I have the solution! (and that was 2 hours, not 2 minutes) If this is happening to you it is very easily fixed. [Removed per forum guidelines] Although I wish I could make up for my 2 + hours of time. The tech told me that when they walked into the office Tuesday morning, "the stuff had hit the fan" because this has affected many models and they don't know what caused it. Here is what you need to do to fix it:

Completely unplug your router and then turn on your printer (it won't stay on if your router is because of a linking problem with the router, that we are going to fix.)  So this is the step-by-step for the MG6620 and probably those models with similar menus, but whatever model you have just try to get to your DNS Server Setup. That is where the setting is that needs manually changed. So for the MG6620:

On the menu swipe to Setup, then find Web Service Setup then DNS Server Setup. Select Manual.  Press each set of numbers and change them all to 000 except the last set. That needs to be 001. So your DNS will look like this: 000.000.000.001  Click OK, then click No.

That's it. You should be good to print.

You are welcome!  Too bad someone at Canon doesn't just post this somewhere. Would've save a lot of people a lot of headaches, I'm sure. 

 

 

17 REPLIES 17

So the DNS     setting is presumable In the printer? OK. Good to know. When I was able to access the printer, after disconnecting from wifi, I did not see anything related to DNS...

My printer does not show any DNS setting. Is there another name for that?

See Sheri99’s posting on changing the DNS.

anneehr
Apprentice

THANK YOU! This worked. I took the printer out to my garage and hunkered down with a tractor between the house and the device. Turned off the wireless. Came back into the house to do the software fix. It worked great. Cheers! 😎

chrmarn
Apprentice

Thank you so much for this info .. I was going to go buy a new printer. This worked!! 

Edwin1
Apprentice

Thanks very much for your detailed fix instructions. Now works great again. I was going to do their firmware update, but didn't have a compatible cable. When I got a cable, I went back in to get their upload instructions and saw your post. Much easier.

Mine was under 'settings' then 'web service settings'.   MG6620. 

mattvs2
Apprentice

Good info but didn't work for me. Printer is completely unresponsive.

Announcements