Computer won't recognize MX320

[storyangel]

I've had my printer a while, printed just fine with this setup (Lenovo laptop running Windows 8.1, all updates installed), and not encountered this issue before. Suddenly (after no setup changes), with the USB cable plugged in and the printer switched on, my computer still will not acknowledge the printer is plugged in. I have tried restarting my computer and the printer. I have tried multiple USB ports. I have tried two different USB printer cables - still nothing. I am at a loss. Any ideas?

[Ramona · Accepted solution]

Hi storyangel,

If you have the printer plugged into a surge protector, please try plugging it directly into a wall outlet to see if this will resolve the issue.  Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.