05-11-2019 01:38 PM
Hallo,
I do have a Pixma TS5050, using Windows 10
The printer works without any problems, wireless
copy function is fine, too
It does not scan! I receive Code 5,157,69
Somewhere here I read that disabeling VPN was the solution. I'm not aware of having this.
Thanks already for any help offered!
Greetings from the Netherlands x
Solved! Go to Solution.
05-13-2019 10:00 AM
Hi Sigrid,
Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
05-13-2019 09:51 AM - edited 05-13-2019 09:53 AM
Hi Sigrid,
Are you sure about that error message??
I'm not finding any references for it.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-13-2019 10:00 AM
Hi Sigrid,
Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
05-13-2019 02:58 PM
@shadowsports and @tiffany
Thanks for replying to mij post. Indeed, I live in the Netherlands.
I'll contact the dutch support team.
Greetings x
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