Canon mf6180 cant scan

[hsroberts]

I have Windows 8.1. I have downloaded all the latest software and drivers and installed on the computer. Print works fine. Scan works fine by selecting the scan button on the printer. But I have to have the printer scan by selecting the Toolbox scan or using Adobe scan. I have updated the printer firmware. The message I get is code: 162,0,0 Please advise how I can resolve this.

[Patrice]

Hi hsroberts!

The 162,0,0 error usually indicates that the machine is not set for [Remote Scanner] mode.  When scanning from the imageCLASS MF6180dw, you will need to select a scan option at the machine, before scanning to your application.  However, I would like to ask a few more questions so that I can better assist you.

1. How is the printer connected to the computer?  Is it connected wirelessly over the network or directly to the computer with a USB cable?
2. How did you install the drivers and software?

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

[hsroberts]

The printer is connected via USB. Orginally i used the CD that came with the printer. That did not work so I uninstalled everything and downloaded all the latest drivers and software.

[Patrice]

Thank you for your reply.

Please follow the instructions below and verify if you receive the same error:

1. Verify that MF Toolbox is closed on the computer and press the [SCAN] button on the printer.
2. Highlight [Remote Scanner] and press [OK].  The screen will show, "Remote Scanner. Waiting online...".
3. On the computer, open the MF Toolbox and select [PDF].
4. Click the green [START] button on the [PDF] window.  The machine will start processing the scan.

If the error persists, please follow the same steps, but on Step 3, right-click on the MFToolbox, and then select "Run as Administrator".  Proceed with the scan.

If there is no change, please contact us at 1-800-652-2666 (1-800-OK-CANON), so that we can further assist you.

[hsroberts]

Yes that worked.

THanks