Canon i550 Printer not printing.

[Joshi]

I have a Canon i 550 printer which I have not used for a long time. Yesterday I tried to print my Checks using VERSA CHECK and the checks did not print. I got a message that it was low on yellow ink. Since I need only Black Printing I noticed that it did print partly in Black. So I went and purchased a new Black Cartridge but it did not print anymore even in Black Only.

Can you suggest remedial action. Thanks

[Michael]

Hello Joshi.

First, a test should be performed of your printer. 

Please follow these steps to perform a Nozzle Check from the printer:

1.  Turn the printer on and make sure paper is loaded into the sheet feeder.

2.  On your printer, press and hold the RESUME button until the printer light blinks twice. When you release the button, the Nozzle Check pattern will be printed.

3.  After the Nozzle Check pattern is printed, compare your printout to the example that has been attached to this post.

4.  If any colors are missing or if any horizontal lines are broken or missing, perform the print head cleaning procedure.

Please follow these instructions to perform a print head cleaning with the printer:

1.  On your printer, press and hold the RESUME button until the printer light flashes one time.

2.  When you release the RESUME button, the POWER light starts flashing and all colors will be cleaned.  This will continue for about 30 seconds.

3.  Wait for the light to stop flashing before you resume normal operation.        

4.  Try printing again. If the results are satisfactory, resume normal printing. If the results are not satisfactory, you may need to execute another print head cleaning.

If the issue persists, please contact our support group using the "Contact Us" link below.

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