I moved my printer which is a Canon G3200 Megatank printer and now it is giving me error message 5b00 and I tried looking online for help and just get info saying it needs to get fixed by Canon but umm the Canon here is closed due to being non essential and no idea how long it will be closed for but I need a printer so I am hoping to get some idea of what I can do as it can't get taken in to get fixed right now.
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I have the same issue. My printer was working fine and had printed a colored page for my son but it had light white lines so I tried to do a cleaning which then gave me the error message. I did not move the printer, I only print about 5 pages per week during school week for my son since March. Prior to that we didn't really use the printer. The waste shouldn't need replacing already.
The 5B00 message would point to a hardware issue and it wold mean the printer would need service. The error points to the printer's waste ink absorber and it would need to be replaced. Since a replacement part is needed, this would not be something that could be performed at home.
To see what option you have available to you, you can click on the link HERE to create a Canon account and see what service options you have.
I removed the back and tried carefully removing the three ink pads. The bottom two pads were soaked and the last, so soaked, that it tore apart when I tried to remove it. One must really be careful if removing them. For me, it was a Hail Mary; I was already set on buying another printer. Too bad Canon does not make it easy to self repair.