06-20-2022 07:50 PM
It has been working fine and all of a sudden the pages won't feed through when I am printing. Copy from the rear tray works fine. I can hear it trying and eventually I get the bottom half of the page. I have cleaned all the rollers I can find. I have tried to run the Paper path cleaning paper through. Works fine from the rear tray but jams when I use the lower tray. Is there anywhere else I can look that might be causing the problem?
I also, sometimes, get the error message that the paper is not appropriate for two sided printing. However, I was not trying to print both sides.
07-01-2022 07:38 AM
Hi,
I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
We look forward to hearing from you
08-15-2022 12:17 PM
I see no Chat / ask a question box.
08-15-2022 12:39 PM
Apologies. Head to your My Canon Account for your support options. it's at canon.us/account
08-15-2022 12:53 PM
Did that and found the Chat feature. I get this response when trying to use that: A required modern browser feature is not enabled or supported.
Please ensure cookies and local storage are enabled in your browser.
08-15-2022 01:05 PM
You may want to try a different device or Internet browser (like Chrome, Edge, or Safari). Mobile may not be the best option.
08-15-2022 02:15 PM
I was using Edge but I will try the others.
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