Canon TS8200 - No Pigment Black

[nirbhao]

I've replaced the pigment black cartridge. I've tried nozzle cleaning, even deep cleaning. Pigment black does not print.

Mac OS 10.13.6, printing via wifi. The issue is the same regardless of the program that I use.

How can I fix it?

[Patrick]

Hi nirbhao,

Because performing deep printhead cleanings did not get PGBK to print from your PIXMA TS8200, your PIXMA TS8200 would require service.  If your printer was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your printer is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.