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Canon TR8520 printer

Burke1
Apprentice

My TR8520 printer has worked perfectly for over a year until today.

I added paper to the cassette tray, and went to print.

"Load Paper" error message appeared.

Am unable to get past it despite trying everything I could think of (check paper position, turn off/on, reload driver).

Any thoughts?  Thanks!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Burke1,

 

What error code appears on the display of your printer?

 

Once you have the error code, please use the page below to resolve it:

 

https://ij.manual.canon/ij/webmanual/ErrorCode/TR8500%20series/EN/ERR/err_contents0100.html

 

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

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