03-31-2023 01:05 PM
Hi. I have a Canon Pixma iP8720 hooked up to a Mac running the Ventura and the printer had been performing just fine but out of the blue it stopped printing. All the Canon inks are new, the driver is up-to-date, I cleaned and deep cleaned the heads and it is the only printer on the network. When I go to print, the machine makes all the appropriate sounds, and the paper acts as if it is being printed up, but a blank sheet is what comes out. Help, please!
03-31-2023 01:27 PM
What software are you trying to print from? Have you tried different software programs?
03-31-2023 01:29 PM
I have printed a test page (blank), Word doc (blank), E-mail on Mac (blank) and from Mac Notes.
03-31-2023 02:40 PM
When you print a nozzle check does that print?
03-31-2023 03:19 PM
I'm having the same issue. Just 3 year old printer lightly used Canon IP8720 printer and it said to replace the printhead. I did, same error. Are these fixable? Does Canon offer ANY support? My Canon i9900 lasted 15 or 16 years. Really disappointed in Canon now.
03-31-2023 03:43 PM
It simply doesn't print at all and Canon is no help. After signing up and registering, the answering machine at Canon can't find the phone number I used to register and thus they hang up on me.
03-31-2023 03:54 PM
We can understand how frustrating that can be! If you haven't already done so, please make sure you're calling from the same number that you registered under so that our caller ID system can find you in our database. Once that happens, you should be able to get right through.
Hope to talk to you soon!
03-31-2023 05:24 PM
I only have one phone number. It’s the one I registered with and the I called from, but no, not recognized.
03-31-2023 06:52 PM
How do get customer support to fix a printer???
03-31-2023 09:49 PM
No reply on to messages sent to Canon on their Facebook page either. Unreal.
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