06-04-2023 07:43 PM
06-06-2023 08:37 AM
Hi, gpfournier! Unless we're mistaken, it sounds like you're having trouble getting a USB cable to connect to your printer. The PIXMA TR7020a uses an A-to-B USB cable with the flat A end going to your computer and the square B end going into your printer. If you've made sure of this and you're experiencing a different problem, please let the community know so that we can help you.
06-06-2023 09:06 AM
GPfournier,
Please take a photo of the plug and cable end you are using.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
06-12-2023 02:47 PM
RESOLVED!!!
I was online with Canon help and described my problem. In real-time, I was trying to connect the cable to the printer using pressure (no luck!) and then by varying the angle of entry. Suddenly, the USB cable end felt secure. I tried printing and was successful. YEA!!! Also, a shout-out to the Canon Help Desk. I have called the Desk three times in the last month and was very impressed with the knowledge and patience of their employees.
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