02-17-2025
11:27 AM
- last edited on
02-18-2025
10:55 AM
by
Danny
We have owned a Canon MX920 printer for several years. This Christmas my children gifted us with an 24” Apple iMac running Sequoia 15.3. I downloaded the drivers required for the printer. The printer is connected to our network via WiFi and prints perfectly from all our devices. The issue we have is the scanner does not work. Previously the printer was connected via USB cable to our old computer and the scanner worked properly. I downloaded the IJ software, but do not see any icons whatsoever. When I select SCAN on the printer control panel, the display shows “PC Local (USB) Doc. Type - auto scan”. I then press the BLACK to scan and the “! Set the PC to start scanning” is displayed. Is the printer configured for USB and thus will not print via WiFi? If so, how and where do I change this? I have fooled with this issue for several weeks and I am at a loss as how to get it going. Dues to the limitation of ports on the computer, I would rather not go back to using the USB cable. Thanks, Tony
02-19-2025 02:53 PM
Hi BigT1960,
The PIXMA MX922 is not supported with macOS v15 (Sequoia).
You are eligible for Canon's Upgrade Program. This is for out of warranty units which are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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