My Canon MX490 Printer/Scanner -- ir prints just fine, but won't scan. It did until recently, but now gives me this message: "The scanner is not available while in use by another application ..." (Code: 5,,206,8) What other application? I haven't done anything differently or changed anything. I have tried uninstalling and reinstalling from the set-up CD. I desperately need to scan for my coursework. Southbronx
Please try using the My Image Garden software on the computer to scan. If the error persists, please let the community know the version of Windows or Mac in use.
Also, this community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! Since you mentioned this is a time-sensitive matter, we wanted to mention you can also get assistance from our US-based technical support team via Email at http://Canon.us/SupportCF
Jason: Thanks for the quick reply. I'm using Windows 10. I tried going into the scanning function through My Image Garden ... but same result. The screen says "Scanner is warming up." But it never gets past that message. Like you suggested, I'll try the Canon support email address. Thanks! Southbronx