Canon Pixma MX435 not showing as scanner

[Dingers1]

Canon Pixma MX435 not showing as scanner in Navigator programme

Updated all the files to go with this scanner/printer and it works fine for printing with various programmes and for scanning with the basic Canon scanning program.

However,
when I try to use MP Navigator EX program either to can from flatbed or sheet feeder it doesn't recognise the scanner as being there - when I go to "scanner election" all I get is a blank screen where the device should be.

I've reinstalled all software from scratch twice to no avail. Any ideas?

[Crista]

Hi Dingers1!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (WIndows 7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

[Dingers1]

Sorry - it's OSX

[Michael]

Hello.

The MX435 appears to be a European model.

Make sure that all of the drivers and MP Navigator are installed.  Then try scanning from the MP Navigator.

If you are here in the U.S., call us a 1-800-OK-CANON if the scans continue to fail.  If you are outside of the U.S., visit global.canon/en/support for assistance with your product.

This didn't answer your question or issue? Find more help at Contact Us.

[Dingers1]

Thanks Michael - I installed eight of the various drivers/applications!  But no loy.