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Canon Pixma G7000 Series

bbodine
Apprentice

Does anyone have advice on how to eliminate a thin white streak in the middle of my photo scans?  This is NOT a printer ink problem as it shows up in the initial preview scan on my computer screen well before I actually print the scan.  I have already tried resetting the printer by unplugging it and have also cleaned the scanner glass, so that is NOT the issue either.  Bad scanner sensor?  Any ideas on how to fix?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your service options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

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