Canon-PIXMA-MX512-Multifunction - printer is offline

[js11465]

Hi,

I have a user that just received this printer and it was setup. It was working and today the printer says offline. We have rebooted the computer and the printer (being used wirelessly). Tried to print a test page and it says that the printer is offline.  She has a HP laptop with Windows 7 - 64-bit on it.

How do I fix this issue?

jayne

[Karl1]

Hi js11465,

Printer offline may indicate that the printer driver is not configured properly.  Please try the following to resolve the issue:

1.  Click Start.

2.  Click Control Panel.

3.  Click Hardware and Sound.

4.  Click Devices and Printers.

5.  Right click the PIXMA MX512 Printer and click Printer Properties.

6.  Click the Ports tab.

7.  Make sure that the checkmark is on the port that starts with CNBJNP, then click OK and try to print.

[misha22]

what about for a macbook?