07-20-2024 05:22 AM - last edited on 07-20-2024 08:20 AM by Arthur
Hello. Our printer MG2540s just suddenly stopped printing with the color yellow. When I print a yellow image, it turns light pink.
The confusing part is, when I do maintenance and a nozzle check, it can print the color yellow but only for the a single line. there are two rows of yellow but it's only printing the bottom part. Can you please help me fix this?
07-20-2024 06:20 AM
Run a cleaning cycle and see if that corrects the problem. May need to also run a deep cleaning cycle.
07-20-2024 12:41 PM
both cleaning and deep cleaning did not solve the issue
07-20-2024 12:46 PM
Could be a clogged print head. Nothing to lose by trying one of the cleaning methods available on You Tube.
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