12-29-2023 10:18 AM
I am having an issue where when I try and print from my Mac (Ventura 13.4), or any other device I have tried the prints come out blank.
As far as I have tested this has nothing to do with the ink or print head, photocopying from the printer works fine.
There also isn't an issue with the connection to my Mac, I can scan fine, the pages print when I press print and you can tell the printer head is even moving as expected (for example a document with one word prints quickly, a photo is much slower) but all pages are coming out blank.
Any help would be appreciated!
Thanks,
Robbie
12-29-2023 01:40 PM
Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.