Canon MX922 no color with new print head

[cmoore55]

I have already replaced the print head once several months ago and it worked perfectly. Now whereas I only got black and yellow, now with the new replacement head I only get black PGBK.  I also put in all new ink cart.  as well.

Since I can get a whole new printer for between $79-$199 I’m not inclined to gamble much more money then just a print head.

But any thoughts would be appreciated.

Clayton

[ArthurJ]

Hi,

Since the new print head did not resolve the issue, the printer would need to be replaced. 

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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