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Canon MX870 Stopped Working

LisaH
New Contributor

We had a paper jam, cleared it out, and now the printer won't work at all.  It acts like it's printing (makes all the usual printing noises, etc) but nothing comes up on the paper.  Ink cartridges are good.  I tried printing one of my receipts for a local food co-op as a test and all it did was print the 2 horizontal black lines that were part of the receipt - none of the text printed.  Any ideas?

3 REPLIES 3

Tiffany
Moderator
Moderator

Hi LisaH!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any error messages or other details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

LisaH
New Contributor

Thank you!  We're on Windows 7.  We were getting an error message with the paper jam, but once we cleared that out, the error went away.  It acts as though it's printint correctly...makes all the normal noises, the paper comes out, but comes out blank (except for those horizontal lines which it seems to be able to print without a problem for some reason).  It's very strange.

LisaH
New Contributor
It's almost as though the ink isn't reaching the paper now for some reason.