Canon MX700 printer skips lines when using black ink

[sweeneymary]

I have a Canon MX700 connected wirelessly to a Windows 10 Toshiba laptop. It skips lines when I print with black ink. This happens regardless of whether I am printing something from the web, a document on my computer or making copies. If I change the color of the font or change to color copying, everything is fine. I have sufficient black ink. I removed the cartridge and shook it up. Nothing remedies this. If it's the cartridge that is the issue, okay, I will have to part with it. Any ideas anybody? I am attaching an image of a printout that I did in fast grayscale. The issue is the skipping.

[Patrick]

Hi sweeneymary,

Please try performing a printhead cleaning:

 1.  Press the <COPY> button.

 2.  Press the <MENU> button.

 3.  Press left or right arrow key to select [MAINTENANCE/SETTINGS].

 4.  Press <OK>.

 5.  [MAINTENANCE] will appear.

 6.  Press <OK>.

 7.  Use the down arrow to select [DEEP CLEANING].

 8.  Press <OK>.

 9.  [YES] will be selected.

10.  Press <OK>.  The printer will perform a printhead cleaning.  The print head cleaning takes approximately 30 seconds to complete.

Once complete, please attempt to print again.  If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[sweeneymary]

I had already done the regular cleaning, the deep cleaning, the cleaning of the tray. None of these steps remedied the problem of the skipped lines. Others, it seems, have also had this problem.

[BillS]

Hi sweeneymary,

If cleaning the print head did not resolve the issue, you may want to cleaner the encoder strip.  Full instructions can be found HERE.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[neicko22]

YOUR WELCOME

[neicko22]

MY PRINTER IS DOING THE SAMETHING. I HAVE A PIXMA MG2410 AND I WOULD LIKE TO KNOW HOW TO FIX IT. I HAVE DONE DEEP CLEANING ALREADY 

URGENTLY NEED SOME HELP

[James_C]

Hi Neicko22

Let's clean the encoder film to resolve the issue you have described.  Click HERE for instructions.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[brianm1978]

I have the same problem as sweeneymary. Has anyone figured how to fix Canon MX700 printer that skips lines in color Black only? I've tryed all the cleaning suggestions and a new cartridge. 

[PV]

I have precisley the same issue, has anyone be advised of the solution yet please?

[Patrick]

Hi PV,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI