Hi susie17,
To try and get the ink to print, please remove and reseat the ink tanks and print head in the unit by following the steps shown here. Next, please perform a print head alignment on the unit by following the steps shown here. If the ink still does not print, please try performing at least one cleaning and two deep cleanings by following the steps shown here.
If the ink still does not print, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
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