Canon MG5220 printing purple hue with lines

[mmelanson]

I'm having a problem with my printer printing photos with a purple hue. I have tried all the maintenence/cleaning functions, replaced all the ink cartridges and uninstalled and reinstalled the printer several times.  I've performed checks and it says it is installed properly etc. I can't figure out what the problem could be. It was working fine a few weeks ago. Please help!

[Patrick]

Hi mmelanson,

First, please make sure that the ink tanks are installed in your PIXMA MG5220 correctly and are in the correct order.  The order from left to right is as follows:

CLI-226BK
CLI-226M
CLI-226C
PGI-225PGBK
CLI-226Y

Next, please print a test page from your PIXMA MG5220:

 1.  Press <HOME> on your PIXMA MG5220.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Print nozzle check pattern.

 4.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this post.  If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

 1.  Press <HOME> on your PIXMA MG5220.

 2.  Rotate the menu to Maintenance and press <OK>.

 3.  Press <OK> on Cleaning.

 4.  Press <OK> on Yes.

 5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

Does the Nozzle Check print correctly?

If your PIXMA MG5220 continues to print incorrectly, please contact our support group using the following link:

http://Canon.us/ContactLI