04-18-2023 06:31 PM
04-19-2023 10:04 AM
Hi, Anonymous3!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof), which application you're printing from, and what kind of paper you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
04-19-2023 11:28 AM
My computer is Window 11. I am using a letter size glossy paper to print my photos.
04-26-2023 01:52 PM
Hi Anonymous3,
Please try printing your images using Easy-PhotoPrint EX. If this program is not installed, you can download is by CLICKING THIS LINK. Once downloaded, open or run "eppx-win-4_7_0-en.exe" to begin the installation.
When you have completed the installation, please click the Windows button. In the menu that appears, click on All Apps and then the Canon Utilities folder. Easy-PhotoPrint EX will be in that folder, please click on it to open it.
Follow the on-screen prompts to print one of your images using Easy-PhotoPrint EX.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.