11-13-2013 11:24 PM
Okay so, I managed to stump Canon tier three support and they recommended I contact Microsoft support who refused to help without me paying them $99.
I have a Canon MX922 multifunction that worked flawlessly with Windows 8 however, after upgrading (with a clean install) to Windows 8.1, I can not get the drivers to fully install.
When running the install package (mast-win-mx920-1_0-ucd.exe) I get no errors however, the IJ Network Scanner Selector EX is not getting installed (this is needed to scan across the network). I extracted that install package (\mast-win-mx920-1_0-ucd.exe\mast-win-mx920-1_0-ucd\win\Driver\LANUTIL\SELECTOR\) from the main install package and tried to run it and received the following error: "An error occurred while files were being copied." and then the install fails.
Before calling Canon, I tried installing both the main install package as well as the IJ Network Scanner Selector EX package in a clean boot state and received the same results.
The only thing Canon could come up with was to copy 'usbscan.sys' to C:\, C:\Windows\System32\drivers and C:\Windows\System32\DriverStore\FileRepository and to try again.
Anyone have any ideas?
Below is the install log:
<2013/11/13 18:33:37>LANG:0409:0<2013/11/13 18:33:37>CHANGED:0409 <2013/11/13 18:33:37> MUI is:0409 <2013/11/13 18:33:37> FixedLang:English <2013/11/13 18:33:37> GetUserDefaultLangID:0409 <2013/11/13 18:33:37> RESIDENCE:america <2013/11/13 18:33:37> GetUserDefaultUILanguage:0409 <2013/11/13 18:33:37> GetSystemDefaultUILanguage:0409 <2013/11/13 18:33:37> GetSystemDefaultLangID:0409 <2013/11/13 18:33:37>INIT_PROC <2013/11/13 18:33:40>DotNet is 1 <2013/11/13 18:33:45>EXITCODE is 1 <2013/11/13 18:33:45>RESIDENCE_PROC <2013/11/13 18:33:45>ITEM_WinVista <2013/11/13 18:33:48>EULA_PROC <2013/11/13 18:33:48>EULA_INIT_ACTION <2013/11/13 18:33:50>CALL_LANDRIVER_DLL install occured. <2013/11/13 18:33:50>INSTALL_MPDRIVER_ACTION <2013/11/13 18:33:58>..MPDRIVER install result is 1/0 <2013/11/13 18:33:58>MPDRIVER is installed successful. <2013/11/13 18:33:58>120 sec 120/120 sec 1 min 1/1 pos <2013/11/13 18:33:58>MYPRINT_LOG_WEBREG_INSTALL <2013/11/13 18:33:58>WEBREG IS NOT NEEDED <2013/11/13 18:33:58>MPDriver <2013/11/13 18:33:58>It is the beginning of INSTALL_DETECTPRINTER_ACTION <2013/11/13 18:33:58>Start to network setup. <2013/11/13 18:33:58>beginSection is INSTALL_LAN_PROC <2013/11/13 18:33:58>START Network Setup <2013/11/13 18:34:29>..Network Setup's result is 1/0 <2013/11/13 18:34:29>Network Setup finished successfully. <2013/11/13 18:34:31>TESTFLG is 0 <2013/11/13 18:34:31>MPDriver <2013/11/13 18:34:31>baseRegPath is SOFTWARE\CANON\MSETUP4\InstalledLog\MSETUP_MX920 series_USCD <2013/11/13 18:34:31>szFileName is MSETUP_MX920 series_USCD1311 <2013/11/13 18:34:31>NSS is @Software\Canon\IJNetworkScannerSelectorEX;AppPath@
Solved! Go to Solution.
11-22-2013 09:36 AM
Don't know if this will help but I found a solution for it not installing on my systems.
Fresh install of win 8.1 pro and it installs fine
add avast anti virus and it works but if you try to install it fails
turn off all features of Avast and it still fails to install
uninstall Avast and reboot and it will still fail to install
found out Avast does not uninstall and blocks the network scanner selector program from setting the connection
Solution albeit strange and can't confirm if it works for other anti virus software is:
uninstall Avast
install Avast again
uninstall Avast right after the fresh install
Appears to be the only way to get Avast to completely uninstall
Load all your Canon drivers and test
If all work and they probably will
Install Avast
Again, this may be similar issue with other anti virus software but can't confirm
Had to do this proceedure on a laptop, a tablet, and 3 desktops and it has worked on all of them
good luck and hope it helps
01-08-2014 10:24 AM
why so complicated
I have w8.1 x64 + Avast
Right click on Avast icon -->
avast! shields control -->
disable for 10 minutes -->
confirm your choice in dialog windows
and you have 10 minutes to install mast-win-mxXXX-1_1-mcd\win\Driver\LANUTIL\SELECTOR\setup.exe
works for me
05-19-2021 06:22 PM
I had this same issue with Windows 10 Pro and Norton Antivirus, and this solution worked for me as well. I disabled Norton Auto-Protect and Smart Firewall, and all of the software got installed including IJ Network Scanner Selector EX2.
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