10-10-2019 01:33 PM
Just bought a TS5320 printer. Cannot get it to print on a standard US postcard, or a 3.5in. wide envelope. In both cases it says the wrong paper loaded. It always defaults to auto no mater what paper size and type I select in the printer setting using Mac OS on an iMac desktop. Followed instructions on line but alway gives me support code 2114.
How do I print postcards?
Thanks
Solved! Go to Solution.
10-11-2019 05:10 PM
I was eventually able to connect with customer support and resolve. For anyone interested it printing to a standard postcard that one buys from the US Postal Service, you cannot at the default TS5320 settings. If like me you have trouble finding the disable setting: * Turn the printer on; hit 'OK' -> Menu
* Scroll down to 'Feed Settings'; hit 'OK'
* Scroll down to 'Detect Paper Settings Mismatch'; hit 'OK' (you might be able to change the rear tray paper type via the 'Feed' menu but I didn't find 1 that worked)
* Select 'Disable'; hit 'OK'
* Use the back arrow to return to main menu. (You may need to delete your print queue prior to try again).
And FYI re: the linked "2114 Error" page:
Says you can select 'Print on set paper' but this option does NOT display with postacrd(s) correctly loaded on the rear tray. I could get it to display by setting the width guides too wide (i.e. size mismatch) which might be a workaround instead of disabling the paper sensing. It mentions "registering" the paper you wish to use but it's not clear what that means or how to do that, and I could not. For MacOS there's a link to using "RemoteUI" to disable the paper setting mismatch (or change other settings). Despite overriding the Unsafe/unsecure block with both Safari or Chrome browsers, I was never able to access the RemoteUI (and prefer NOT to).
10-11-2019 03:12 PM
Hi JSardina,
To clear the 2114 error, please follow the steps on this page:
https://ugp01.c-ij.com/ij/webmanual/ErrorCode/TS5300%20series/EN/ERR/2114.html
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
10-11-2019 05:10 PM
I was eventually able to connect with customer support and resolve. For anyone interested it printing to a standard postcard that one buys from the US Postal Service, you cannot at the default TS5320 settings. If like me you have trouble finding the disable setting: * Turn the printer on; hit 'OK' -> Menu
* Scroll down to 'Feed Settings'; hit 'OK'
* Scroll down to 'Detect Paper Settings Mismatch'; hit 'OK' (you might be able to change the rear tray paper type via the 'Feed' menu but I didn't find 1 that worked)
* Select 'Disable'; hit 'OK'
* Use the back arrow to return to main menu. (You may need to delete your print queue prior to try again).
And FYI re: the linked "2114 Error" page:
Says you can select 'Print on set paper' but this option does NOT display with postacrd(s) correctly loaded on the rear tray. I could get it to display by setting the width guides too wide (i.e. size mismatch) which might be a workaround instead of disabling the paper sensing. It mentions "registering" the paper you wish to use but it's not clear what that means or how to do that, and I could not. For MacOS there's a link to using "RemoteUI" to disable the paper setting mismatch (or change other settings). Despite overriding the Unsafe/unsecure block with both Safari or Chrome browsers, I was never able to access the RemoteUI (and prefer NOT to).
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