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Cannot Scan

vcporter
Apprentice
I have an MG7500 and am unable to scan from PC or panel on printer. I am running XP. I get error 5,250,122 when using the IJ Scanner Utility. I ahve reloaded all software and downloaded the MP drives. Please help.
1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

If the printer is set up for wireless this error may occur if the settings are still set for a USB connection.  Please try the following to see if we can resolve your issue:

 

1. Click Start and open Programs/All Programs.

2. Go to Canon IJ Network Utilities.

3. Go to Canon IJ Network Scan Utility.

4. Open the Canon IJ Network Scan Utility.

 

Once this has been done, a small scanner icon should appear near your clock on the bottom corner of the screen.

 

Next, follow these steps:

 

1. Open the Canon IJ Scan Utility on your Desktop or the Canon Utilities listing of the Start Menu.

2. In the Product Name dropdown menu, select the Network version of the printer.

 

Once this has been done, try scanning from the IJ Scan Utility to test the connection.

 

If the issue persists, please contact our support group using the Contact Us link below for additional assistance.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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