Hello.
If the printer is set up for wireless this error may occur if the settings are still set for a USB connection. Please try the following to see if we can resolve your issue:
1. Click Start and open Programs/All Programs.
2. Go to Canon IJ Network Utilities.
3. Go to Canon IJ Network Scan Utility.
4. Open the Canon IJ Network Scan Utility.
Once this has been done, a small scanner icon should appear near your clock on the bottom corner of the screen.
Next, follow these steps:
1. Open the Canon IJ Scan Utility on your Desktop or the Canon Utilities listing of the Start Menu.
2. In the Product Name dropdown menu, select the Network version of the printer.
Once this has been done, try scanning from the IJ Scan Utility to test the connection.
If the issue persists, please contact our support group using the Contact Us link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
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