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Can't print on rear tray keep getting roller cleaner error. Even after cleaning it. (Maxify GX5020)

Peggy88
Contributor

I have a canon Maxify gx5020 and on Thursday when I was printing on the rear tray I got an error code to roller clean the rear tray. So I did and tried printing again but got the same error. So I did a roller clean on the main tray then a deep clean. The problem still persists. I tried again this afternoon and I was able to print 1 page before it gave me the same error code about the roller cleaning. I am able to print from the main tray but I need the rear tray to print on card stock as the main tray will get jammed.

Please help me as this printer has given me nothing but headaches the past 2 years.

 

Canon error code.png

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