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Can't print 4x6 photo paper

FrustratedX
Apprentice

I'm pulling my hair out. My blood pressure is through the roof.

I put a piece of 4x6 glossy Canon photo paper in the rear paper feed and close the sliders in on the paper. I close the feed slot cover. The printer display tells me that I need to register the 4x6 glossy paper. In one instance, I hit register and I get an error message telling me the papter size does not match the print settings.

Other times, it doesn't ask me to register the paper but when I print, it tells me then that the paper in the feeder doesn't match the settings.

 

Any clues? Canon is closed today which adds to my frustration.

 

 

1 ACCEPTED SOLUTION

John_B
Rising Star

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and which printer you have. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

View solution in original post

3 REPLIES 3

John_B
Rising Star

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and which printer you have. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

John, thanks for your reply. I RE-installed the driver and it now works.

I looked for a way to delete my post but couldn't find one. If you know how, could you pass that along? Otherwise, I'll just click on Solved, or whatever that option was to show that I don't need further help.


Thanks again.


Craig

 

By the way, FYI OS 10.12.6 on a Macbook Pro with a Pixma TS6020

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