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Can't get printer to install

DEmmich
New Contributor

I am trying to install the Canon MG2522 printer on my Microsoft Surface Pro laptop running Windows 11.  It goes through the installation process and then I get the error message "MPDrivers could not be installed, try installing again."  So I did, same result.  Is there anything I can do to get this installed or is it possible that the printer is not compatible with Windows 11?

 

Thank you!

3 REPLIES 3

catballou7
New Contributor

Exact same thing with me. But I have Windows 10.

I uninstalled all previous canon programs and removed all other canon apps but it still won't connect at the very end of the process. I am thinking it's not a problem with windows but with the download.

that is what I am beginning to think also!  thank you for responding

I tried another laptop and it has the same issue. I will be calling canon on Monday during customer support biz hours because there is an issue with microsoft and the driver download.