Can print documents with Canon Printer app, but not photos

[smangum154]

I have a new TR8620 and I installed the Canon print app on my iPhone 13.  I can easily print documents from the iPhone, but if I try to print a photo, I get a message "Failed to communicate with the printer."  The printer connection is fine, the devices are on the same network, access has been granted to local network, etc.  It works fine for printing a document, but fails to print photos.

[Patrick]

Hi smangum154,

Because the cause of the issue that you are experiencing is not clear, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

A Technical Support Representative will assist you with resolving this issue.