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Can I stop Photoshop from launching?

kris44dad
Contributor

I have a Canon MX490 printer.  Everytime I hit the scan button on my printer, it says "wait a while" and launches Photoshop. How can I turn that off? I just want the printer to save the scan, not lauch an application.

1 ACCEPTED SOLUTION

I called Canon. They had me uninstall the MP driver, reboot, and reinstall the current MP driver from the support page.  Photoshop no longer launches. Thanks to all.

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12 REPLIES 12

Hello! If you've followed the above steps, and you're still having issues, we recommend reaching out to support for help. If you're here in the USA, and your printer is a PIXMA MX490 or MX492, you still have the option for phone support by calling 1-800-OK-CANON (800-652-2666). Support is available from 8am to 8pm (ET). Our support team is right here in the USA, and support is free of charge.

I'll give that a try.

 

I called Canon. They had me uninstall the MP driver, reboot, and reinstall the current MP driver from the support page.  Photoshop no longer launches. Thanks to all.

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