Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[Texasbob]

I have had this problem before on my very old MX860. The fix was to buy and install a new printhead. Don't recall the vendor.

Make the MX860 GREAT again!

[dms68y]

Same U052. Pulled it out, reinstalled, same error.

[dms68y]

MX885

[Brades]

Me too after about 45 years on an MP970.

[Brades]

Have the UO52 after 5 years on my MP970.  Time cost has been significant.

[lanfunzu]

I have Canon MG5220 and I was just using the printer about 3 weeks ago, now suddenly this error shows up.

I hate the fact that there is "nothing" we can do about it, because surely we should be able to reset the software somehow... 

As much as I want compensation from any class action, this is just a horrible error.  arg...  

I love Canon and have been using Canon cameras forever, I was considering buying a new camera but this is taking me aback...  what happened to making quality products?  It's all about making NEW products now.  That really sickens me.  

[johngaudiphx]

So I had read that Cannon was contacting people to replace their printers. Have they since stopped doing that? bc I have not been contacted. My first post was several weeks ago. Every day I get a lil more frustrated.😤

[Towboatman]

They never contacted me, been over a year since i posted

[Nigelprice]

I have a canon MP630 just replaced printhead because of this error still the same. Is there any updates please

[OldSkoolTek]

Numerous owners have the same problem with different printers that incapacitates all functionality with the printer and no fix is available. Am dissatisfied with how this error is such a low priority as more units develop the same error U052. no resolution has been made available.

Have since replaced my Printer with a HP 8725.

Did like my Canon but with the lack of customer service / support I really doubt I will recomend another product by Canon.