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CANON MX410 Always Paper Jams

amg
Apprentice

Everytime I print, the paper jams and I don't know what to do. I cleaned the paper tray and nothing is there. I took some pictures of the jammed paper. The ink you may see is from other previous attempts to print. 

 

20180625_000958.jpg20180625_000958.jpg20180625_000739.jpg20180625_000732.jpg20180625_000549.jpg

 

The series of paper jams started to happen after I replaced an empty ink cartridge. Before that, my printer has always printed crooked and not straight. This is another problem I had before but now I need to actually be able to print. 

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi amg,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

amg
Apprentice

Printer is Canon MX410

Every time I print something, I get a paper jam because the paper isn't entering the printer correctly. Today I found out the leftmost  "roller," or whatever it's called, is not moving. My printer has 8 rollers as 4 pairs of two. Anytime the roller moves in roller check or just the print doing printer things, the leftmost one is not moving. How to fix this if possible? I think this is why my paper keeps jamming. 

 

Video during roller cleaning: 
https://drive.google.com/open?id=0B_wlys_E1WOSWURoWEFmV2dza0Y2ejNPd2FSUU5Ya0YxNURN
Picture of rollers: 

https://imgur.com/ORqNoDY

 

I feel stupid for not realizing this before but from the pictures, I showed on the thread, https://community.usa.canon.com/t5/Printer-Multifunction-Support/CANON-MX410-Always-Paper-Jams/td-p/..., there is clearly something wrong with the left-most roller.

 

There is also a problem with the printer printing with a slant but right now I just need to be able to print something at least. 

Hi, amg!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

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