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Brand new MG7750 paper feed

MartinM
Apprentice

Anyone else having problems with feeding of photo paper from cassette 1 (upper)? I'm using glossy paper, 105g/sq m, cut to approximately 4" x 6" size, loaded face down neatly stacked against guides, about 8 sheets at a time. The printer will try to feed, then frequently announce that cassette 1 is out of paper, and I have to re-align it repeatedly. Genuine Canon paper will do the same thing, especially if matte.

 

The printer is brand new. Never had this problem with my old MP980, which fed robustly from the rear.

 

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