11-16-2014 11:58 AM - edited 11-16-2014 12:00 PM
I changed the black ink cartridge and it still does not recognize it and will not print black ink. How do I get it fixed?
11-19-2014 01:18 AM - edited 11-19-2014 01:19 AM
Hi GhostMG,
Since you have already replaced the black ink cartrridge in the printer and the ink is still not recognized, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
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