. Black boxes appear on scanner

[cliffm]

All of a sudden when I try to scan a doc on my flatbed of TR8520 printer, Black boxes appear and I can't get rid of them. When i try to scan, they appear on the scan.

[shadowsports]

Greetings,

How abou a photo or screenshot of the behavior please.

Are you scanning from the printer or an application?

What OS are you using the printer with?

How is the printer connected?

[cliffm]

More info:

I uploaded a pic of the issue on my avatar. 

Scanning from the printer.

Windows 10

HDMI connectors

It only happens when I use flat bed for scanning

When I select preview separate files...the black boxes appear as serparate files.

How do I get rid of them?

[Stephen]

---

@cliffm wrote:

More info:

I uploaded a pic of the issue on my avatar. 

Scanning from the printer.

Windows 10

HDMI connectors

It only happens when I use flat bed for scanning

When I select preview separate files...the black boxes appear as serparate files.

How do I get rid of them?

---

To insert an image, click .

Here is your image:

[Stephen]

---

@cliffm wrote:

More info:

I uploaded a pic of the issue on my avatar. 

Scanning from the printer.

Windows 10

HDMI connectors

It only happens when I use flat bed for scanning

When I select preview separate files...the black boxes appear as serparate files.

How do I get rid of them?

---

What software are you using to scan your image? Do you have the most up-to-date software installed on your computer from the Canon site? You can double-check here: https://canon.us/36resty 

[cliffm]

Yes, I reinstalled from Canon yesterday.

Interestingly, if I use the feeder vs flatbed, it works.

[Patrick]

Hi cliffm,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

[cliffm]

How do I post a picture of the problem here?