Background not printing

[SianiAnni]

I have acquired a MG3100 printer, and am trying to print some flyers which have text on top of an image. I have tried several file formats - .odt, .docx, .doc, .jpg and .pdf, but using this printer the background is never printed, although I can print the background image on its own. A friend has successfully printed the flyer, complete with background, using a different printer. 

Is this a problem with the printer?

[Danny]

Hi, SianiAnni!

Thanks for joining the Canon Community Forum!  Canon printers print whatever the computer sends over, and they don't make any distinction between foreground and background images.  So that the Community can help you better, we need to know exactly which apps you're attempting to print from.  Please also let us know whether you've verified that the printer is able to print with both black and color ink.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[SianiAnni]

Thanks for prompt response. The software used is as follows:

• for .pdf - Adobe Acrobat Reader DC 2017 Release | Version 2017.009.20044.
• for .doc - LibreOffice 5.1.4.2
• for .jpg file - Microsoft Photos 17.425.10010.0

Using any of these, text and images can be printed separately but not when the text is added on top of the image.

[Patrick]

Hi SianiAnni,

The issue that you are experiencing is a little more involved and should be handled by Technical Support.  It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI