Hi Pfike,
When inks do not print, we recommend performing at least one cleaning and two deep cleanings on the printer by following the steps located here to try and get the ink to print. If the ink still does not print, the printer may require servicing. We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) to obtain your servicing options. There is no charge for this call.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
