raw to jpg not working

[fredfred]

Hi,

New to canon product, I have a problem with DPP4 :

after install it, all is working well, exept when i want to convert for raw ton JPG or TIFF.

The first time i convert a picture juste after the install, it works, i have the window with the progress bar, and the jpg is created.

then if a want to create a second jpg, the window with the progess bar never show, and i have in my task manager a process "Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never finish...

if i close and restart the DPP4 app, or restart computer, it does not change anything, i cant convert more raw to JPG...

i uninstall all canon software, clear all preference file, and all folder, restart computer, install all software again, the same thing happen, it work onces and never again.

computer : window 10 pro , I7 16G of ram,  nvidia 970

does anybody have a idea ?

hope that this message is clear to understant, i'm french and not good english writer.

thank you for any help !

Frédéric

ps: i have also try this solution from the forum:

Try downloading and running this Microsoft uninstall fixit tool. It's worked for me when I have programs acting strangely.

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

nothing change

[fredfred]

i try it, redownload DPP 4.5.20, and reinstall it,nothing change.

i also try to install the version in the OES digital solution disk (v 31.1A), nothing change.

[_Mac_]

Same issue for me, also with Windows 10 pro. I tried to run DPP as admin but this did not change anything. However I managed to have it work but I don't really know how. As the issue seems to relate to a dialog box not rendering correctly, I tried to export the pictures with DPP not in full screen (the button at the top right corner of the screen right beside the cross used to close the app). I resized the window to the smallest possible size then I tried to export and it worked. But in the meantime I also customized the tool bar (I removed the Print button because I have no printer) and a couple of other things I cannot remember. So give this a try.

[RobertTheFat]

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@_Mac_ wrote:

Same issue for me, also with Windows 10 pro. I tried to run DPP as admin but this did not change anything. However I managed to have it work but I don't really know how. As the issue seems to relate to a dialog box not rendering correctly, I tried to export the pictures with DPP not in full screen (the button at the top right corner of the screen right beside the cross used to close the app). I resized the window to the smallest possible size then I tried to export and it worked. But in the meantime I also customized the tool bar (I removed the Print button because I have no printer) and a couple of other things I cannot remember. So give this a try.

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OP, I suggest you ignore that advice and read the manual instead. BTW, 4.5.20 is not the latest release.

[_Mac_]

Yes, sure, we obviously forget to read manuals and that's a shame: bugs are always described in manuals. That's their only purpose, by the way: explain people that the problem always lies between the chair and the keyboard.

[_Mac_]

FYI same issue with the latest version 4.6.10.0

[fredfred]

I confirm, I try the last version, nothing change...

I just don't use DPP anymore .

This software is great, but it look like there is a conflic with something in my windows 10 instalation.
So i use other software to edit the raw files, all the other software i try (lightroom, capture one, DxO, RawTherapee) , works perfectly...

[_Mac_]

What's your DSLR and have you configured some settings (on the camera) to change the size of the RAW images? Mine is 5D Mark IV and I changed the image size to be 15 M pixels or so.

[fredfred]

it's a eos 80d , configured on raw only, full size.

[RobertTheFat]

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@fredfred wrote:

it's a eos 80d , configured on raw only, full size.

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Looking back over the conversation, I'm still not entirely sure what exactly you're doing and what exactly is happening. I've been using DPP (both versions) on a Windows 10 Pro computer for well over a year with no problems (except, of course, DPP4's glacial slowness when editing remote files). So something's fishy. Can you try one more time to explain the problem? I keep thinking we must be overlooking something obvious.

[_Mac_]

For me:

1. I start DPP

2. I go to a folder where I have RAW files I want to convert to JPEG

3. I edit the RAW files (e.g. crop, etc.)

4. I select the pictures I want to convert

5. I click the button Save (or something like this: I have the French version, I don't know what's the English label) with an arrow pointing to a folder

6. I click Save

And here the problem starts: the dialog box closes then DPP freezes for several seconds and that's all. If we use the Window key+Tab we can see that DPPBatchSaveMainForm window that still exists even if we close DPP. This procedure worked only once: the very first time I used DPP.